privacy policy.

last updated: July 2026

easyliving melbourne respects your privacy. this policy explains, in plain English, what personal information we hold, why we hold it, who we share it with, and how you can access or correct it.

easyliving melbourne (“ELM”, “we”, “us” or “our”) is a furnished medium-term accommodation operator across St Kilda, Balaclava, Elwood and St Kilda East in Melbourne, Victoria. we've been doing furnished bayside homes since 2004. our ABN is 45 279 216 137, and our registered address is 3 Alfred St, Balaclava VIC 3183.

we are committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). this policy applies to information we collect through our website, our forms, our phone and email channels, and in the course of furnishing, operating and subletting the homes we lease.

the personal information we collect depends on how you interact with us. it may include:

• contact details: your name, email address, phone number and postal address.
• enquiry and tenancy information: your accommodation preferences, move-in dates, length of stay, occupants, and the contents of messages you send us.
• application and identity information: where you apply for a tenancy, identification documents, proof of income or employment, references, and other details needed to assess and process your application under a Victorian residential tenancy agreement.
• payment and financial information: bank or card details and rent-payment history needed to process rent, bonds and any other payments. card details are handled through our payment providers and we do not store full card numbers ourselves.
• bond information: details required to lodge and manage bonds with the Residential Tenancies Bond Authority (RTBA).
• website and technical data: information collected automatically when you use our site, such as your IP address, browser type, pages viewed and cookie data (see cookies & analytics).

we only collect personal information that is reasonably necessary for our functions and activities. you can deal with us anonymously or under a pseudonym for general enquiries, although we usually need your real details to respond meaningfully, process an application or manage a tenancy.

we collect personal information in a number of ways, including:

• directly from you when you complete an enquiry, application or contact form on our website;
• when you phone, SMS, email or speak with us in person;
• during property inspections, viewings and the tenancy itself;
• through our operations and customer-relationship-management (CRM) systems, which record enquiries, applications, leases and ongoing tenant communications; and
• from third parties where relevant and lawful, for example, referees you nominate, or a property owner whose home we lease.

where it is reasonable and practicable to do so, we collect personal information directly from you.

we use your personal information to run our business and provide our services, including to:

• respond to your enquiries and provide information about available accommodation;
• assess and process tenancy applications and prepare residential tenancy agreements;
• manage bonds, rent, bills and payments throughout a tenancy;
• provide ongoing tenant support, including our after-hours line, and coordinate maintenance and repairs;
• furnish and operate the homes we lease from owners;
• send you service messages and, where you have not opted out, occasional marketing about properties, offers and updates, and you can unsubscribe at any time using the link in our emails or by contacting us; and
• meet our legal, regulatory and record-keeping obligations.

we will only use or disclose your personal information for the purpose we collected it, for a related purpose you would reasonably expect, or where you have consented or the law requires or permits it.

we do not sell your personal information. we may share it with others only where it is necessary to provide our services or meet our obligations, including:

• property owners whose homes we lease, where relevant to a tenancy or application for their property;
• trades and contractors (such as cleaners, maintenance and repair providers) so they can carry out work at a property, limited to the details they need to do the job;
• the RTBA, courts, tribunals (such as VCAT) and government or regulatory bodies where required or authorised by law, for example to lodge or claim a bond or to comply with a legal obligation;
• payment processors who handle rent, bond and card transactions on our behalf;
• our operations and CRM systems and other trusted service providers who host or support the platforms we use to run the business; and
• professional advisers such as our accountant, bookkeeper or lawyers, where reasonably required.

we require our service providers to handle your information consistently with this policy and the Privacy Act. some providers may store data on servers located outside Australia; where that is the case, we take reasonable steps to ensure your information continues to be protected.

we store personal information in a mix of secure electronic systems and, where necessary, physical records. we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls, secured systems and limiting access to staff who need it to do their job.

we keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires us to retain it (for example, tenancy, financial and tax records). when information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

our website may use cookies and similar technologies to help the site work, remember your preferences, and understand how the site is used. analytics tools may collect aggregated, generally non-identifying information such as which pages are visited and for how long, so we can improve the site.

you can set your browser to refuse some or all cookies, or to alert you when a cookie is set. if you disable cookies, some parts of the site may not work as intended.

you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. to make a request, contact us using the details in contact us below.

we will respond within a reasonable time. we may need to verify your identity first. in some cases the law allows us to decline a request. if so, we will explain why in writing and how you can respond.

if you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first so we can try to put it right. we will acknowledge your complaint and aim to resolve it promptly and fairly.

for any privacy question, request or complaint, please get in touch:

• email: [email protected]
• phone: +61 421 127 291 (9am–9pm, 7 days) or +61 3 9537 1052
• post: easyliving melbourne, 3 Alfred St, Balaclava VIC 3183

we may update this policy from time to time to reflect changes in our practices, systems or legal obligations. the current version will always be published on this page, with the “last updated” date at the top. we encourage you to review it periodically. significant changes may also be communicated to you directly where appropriate.