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FAQ

How to get help with tenant issues?

Refer to the tenant support FAQ below to see if the issue you require clarification on is listed there.

If you need specific assistance with any financial, leasing, housekeeping, maintenance or any other issue related to your tenancy, please email us at office@easylivingmelbourne.com.au or send a tenant request by clicking on the “tenant request” tab at the bottom of this page.

If you have an urgent after hours emergency, please contact us on 0421 127 291.

When is the rent due?

Rent is payable in advance every four weeks (28 days). This means for example, that if you moved in on a Wednesday, you would need to pay rent Wednesday every 4 weeks.

Your last rental cycle may not be the full 28 days and will be calculated pro-rata for the number of days between the second last rent payment and the end of your lease.

How do I make make payments?

Payments can be made by any of these methods:

  • Electronic Funds Transfer (EFT) between bank accounts using your computer or phone banking portal/app.
  • Cash deposit into our bank account at any Commonwealth Bank branch or ATM machine
  • Credit card or paypal. Fees may apply.

* Whenever making payments it is important to include your payment reference so that we can identify and apply your payment to your rent account.

What happens with my bond?

After the start of your lease, once you have paid your bond in full, we will initiate a bond lodgement request to lodge your bond with the Residential Tenancies Bond Authority (RTBA). Once we send a lodgement request you will receive an email from the RTBA asking you to check the lease and bond details and accept the bond lodgement. When you accept the bond lodgement email, your bond will be transferred to, and help by the RTBA until the end of your lease.

After you vacate the property following the end of your lease, we will inspect the property and send you a final post vacating statement. We will also initiate a bond claim request to the RTBA for the refund of your bond. Once we initiate the bond claim request you will receive an email from the RTBA asking you to check the bond refund details and accept the bond refund. Once you accept the bond refund request it will be processed and transferred directly to your bank account.

Further information about the bond is contained in your lease agreement.

What is the policy on decorating?

We style the place up pretty neatly for you so you really don’t need to do much else in terms of decoration.

That being said, if you want to personalise it, go ahead, paintings, floor coverings whatever makes you feel at home.

Golden rule is that anything you change must be able to be changed back at no cost to the landlord.

What is the policy on pets?

This will vary on a property by property basis.

As a rule, any property which has a private courtyard may be able to accommodate pets.

You can find out which properties have private courtyards by checking at the bottom of the property listing under ‘features’.

If you intend to get a pet after you have commenced your lease, please let us know the details so that we can approve it with our landlord.

What are the arrangements for maintenance requests?

Maintenance issues are taken seriously by Easy Living Melbourne and are dealt with diligently and promptly.

It is important that you include a full and accurate description of the fault and also send images of the problem as this will allow us to understand the nature of the issue and deal with it in the most prompt and efficient way.

Once we receive your report with accompanying images we will organise an appropriate person to attend to it.

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